SUPPORT
3. Support
SUPPORT
Step in.
This is where your "ghost/fairy" concept really lives.
You aren't permanently embedded.
You're available when the practice needs another experienced person.
SUPPORT could become your signature service
Instead of calling it:
"Consulting Support"
I'd call it something like:
On-Demand Team Support
An extra set of experienced hands when your team needs them.
Services could include:
New Employee Support
A new assistant is struggling?
You come in.
Workflow Reset
The team has gotten disorganized?
You come in.
Lab Case Support
Cases are getting lost, delayed or sent back?
You come in.
Team Reset
Communication is breaking down?
You come in.
Skills Refresh
The team needs a refresher?
You come in.
Busy-Season Support
The office has a particularly demanding period?
You come in.
Post-Training Follow-Up
You trained them three months ago.
You come back and see how things are going.
Ongoing guidance and practical resources for the everyday needs of dental teams.
Learning doesn't end after a course or training session. Our support services help practices reinforce new skills, welcome new employees and maintain consistent workflows as their teams evolve.
Services
Ongoing Team Training
Scheduled follow-up sessions, skills refreshers and additional education based on the team's changing needs.
30, 60 & 90-Day New Hire Support
Follow-up coaching and structured check-ins to help newly hired employees continue developing their skills and confidence.
Customized Training Resources
Practice-specific onboarding guides, training checklists, procedure setup guides, instrument identification resources and educational materials.
Laboratory Case Management Support
Ongoing guidance for case tracking, laboratory coordination, record collection and improving communication between the dental practice and laboratory.
Quarterly Team Refreshers
Scheduled educational and development sessions focused on reinforcing skills, addressing recurring challenges and introducing new team members to established workflows.
"Don't leave me after the training."
This is your recurring-revenue opportunity.
30/60/90-Day Follow-Up
New employee development doesn't end after the initial training.
Quarterly Team Training
Come back periodically and address whatever the team needs.
Laboratory Case Support
Ongoing coaching around case management and lab communication.
Customized Training Materials
Create practice-specific checklists, onboarding resources and workflow guides.
Team Refreshers
When the practice says:
"We keep having the same problem."
You come back and work on it.
Training new dental assistants.
Teaching chairside efficiency and four-handed dentistry.
Improving instrument organization and operatory workflow.
Training assistants to take better impressions and understand laboratory procedures.
Helping offices create onboarding manuals and tr
4. Dental inventory management
Track supplies, monitor expiration dates, organize purchasing and help practices compare supplier prices.
The business could charge a monthly fee for inventory monitoring and periodic ordering. Avoid holding inventory yourself initially.
